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IN COMPLIANCE WITH RGPD 2018

VF – 10/10/2022

This privacy policy sets out and informs you of how Le Marché du Plateau uses and protects any information that you give us when you use this site, which can be accessed from the following URL: www.lavande-bio.fr.

Please note that this privacy policy may be amended or supplemented at any time by Le Marché du Plateau, in particular in order to comply with any changes in legislation, regulations, case law or technology. In such a case, the date of the update will be clearly identified at the top of the present policy. These modifications are binding on the User as soon as they are posted online. It is therefore advisable for the User to consult this privacy and cookie use policy on a regular basis in order to take note of any changes.

In general, you can visit the Le Marché du Plateau website without disclosing any personal information about yourself. In any event, you are under no obligation to transmit this information to Le Marché du Plateau.

Nevertheless, in the event of refusal, you may not be able to benefit from certain information or services that you have requested. In some cases, Le Marché du Plateau may ask you to provide the following information:

  • Identification data (in particular surname, first name, customer number …)
  • Contact data (including postal or e-mail address) ;
  • Usage data (e.g. web pages visited, destinations called) ;
  • Connection data (including your computer’s IP address, connection and usage logs) ;
  • Financial data (average and historical payments) ;
  • Commercial data (list of products and services available to you) ;
  • Location data ;
  • Content data.

It is important that the information you provide is accurate and up to date and that you inform us without delay of any significant changes concerning you.

By providing this information, you expressly agree to its processing by Le Marché du Plateau, for the purposes indicated in paragraph I-2 below “Purposes of processing”.

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the French Data Protection Act of January 6, 1978 as amended, Le Marché du Plateau informs you of the following.

I-1. Identity of the data controller

The data controller is Le Marché du Plateau, whose registered office is located at RUE ALBERT RICHAUD, 04210 VALENSOLE, FRANCE.

I-2. Purposes of processing

Le Marché du Plateau may process your Personal Information :

  1. a) In the performance of a contract
  • Customer account management ;
  • Customer or user identification and authentication ;
  • Customer communications (technical and sales support) ;
  • Management of pre-litigation, litigation and non-payment ;
  • Managing people’s rights and requests to exercise their rights ;
  • Supply and operation of services ;
  • Hosting of customer or user data ;
  • Administration and management of network and services.
  1. b) For legitimate interests or, where applicable, on the basis of your consent:
  • Fighting fraud and preventing overdue payments ;
  • Enrich and enhance the customer/prospect database;
  • Provide localized content and personalized recommendations based on usage analysis;
  • Development of Le Marché du Plateau products and services or those of third parties and commercial prospecting;
  • Organization of contests;
  • Statistical studies, analysis and audience measurement;
  • Network deployment and operation ;
  • Network security.
  1. c) To ensure compliance with applicable legal and regulatory requirements

I-3. Recipients

Only Le Marché du Plateau is the recipient of your Personal Information. This information, whether in individual or aggregated form, is never transmitted to a third party, notwithstanding any subcontractors that Le Marché du Plateau may use.

I-4. Shelf life

We will only keep your data for as long as is necessary to fulfil the above-mentioned purposes or to meet our legal obligations.

I-5. Data security

Marché du Plateau has defined technical and organizational measures to protect your data appropriately according to its nature, the extent of the processing and its accessibility. These may include data encryption, access rights management, secure data flows, etc.

All our employees and service providers must respect the security and protection of your data.

II-1. Data access and communication rights

You have the right to access your Personal Information in writing only.

However, due to Le Marché du Plateau’s obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed provided that you can prove your identity, in particular by producing a signed photocopy of your valid identity document.

Le Marché du Plateau will be entitled, if necessary, to oppose manifestly abusive requests (due to their number, repetitive or systematic nature).

To help you with your request, in particular if you wish to exercise your right of access by sending a written request to the postal address mentioned in paragraph II-5 “How to exercise your right”, you will find on the website of the Commission Nationale Informatique et Libertés – CNIL (www.cnil.fr) a sample letter to send us.

II-2. Right to rectify data

Under this right, you are entitled by law to request the rectification, updating, blocking or deletion of any data concerning you that may be inaccurate, erroneous, incomplete or obsolete.

You can also define general and specific directives concerning the fate of your personal data after your death. In such cases, the heirs of a deceased person may request that the death of their loved one be taken into account and/or that the necessary updates be made.

To help you with your request, particularly if you wish to exercise your right to rectification on your own behalf or on behalf of a deceased relative, please send a written request to the postal address given in point 1. You will find information on the website of the Commission Nationale Informatique et Libertés – CNIL (www.cnil.fr) a sample letter to send us.

II-3. Right to object

This right can only be exercised in one of the following two situations:

  • Where the exercise of this right is based on legitimate grounds; or
  • When the purpose of exercising this right is to prevent the data collected from being used for commercial prospecting purposes.

To help you with your request, particularly if you wish to exercise your right to object by sending a written request to the postal address indicated in point 1, you will find on the website of the Commission Nationale Informatique et Libertés – CNIL (www.cnil.fr) a sample letter to send us.

II-4. In the event of death

See paragraph II-2 “Right to rectify data”.

II-5. Terms and conditions

You can exercise your rights at any time by sending a letter to :

Le Marché du Plateau SARL – Customer Service – RGPD – RUE ALBERT RICHAUD, 04210 VALENSOLE, FRANCE.

You’ll need to provide your full name and a copy of your ID.

If you are not satisfied with our exchanges, you can contact the Commission Nationale de l’Informatique et des Libertés (CNIL) at the following address:

CNIL – 3 place de Fontenoy – TSA 80715 – 75334 Paris cedex 07

II-6. Response times

Le Marché du Plateau undertakes to reply to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed 1 month from receipt of your request.

II-7. Complaint to the competent authority

If you consider that Le Marché du Plateau is not complying with its obligations with regard to your Personal Information, you may lodge a complaint or a request with the competent authority. In France, the competent authority is the CNIL, to which you can send an electronic request by visiting the CNIL website(www.cnil.fr).

When you first connect to the Le Marché du Plateau website(www.lavande-bio.fr), a banner at the bottom of your screen warns you that information relating to your browsing may be stored in files called “cookies”. Our policy on the use of cookies gives you a better understanding of the provisions we implement for browsing our website. In particular, it informs you about all the cookies present on our website, their purpose (see paragraph III-1.) and gives you the procedure to follow to set their parameters (see paragraph III-2 c – “You have various tools for setting cookies”).

III-1. General information about cookies on the Le Marché du Plateau website.

As the publisher of this website, Marché du Plateau may install a cookie on the hard disk of your terminal (computer, tablet, mobile, etc.) in order to guarantee you smooth and optimal browsing on our website.

Cookies” are small text files of limited size that enable us to recognize your computer, tablet or cell phone so that we can personalize the services we offer you.

The information collected through cookies does not in any way allow you to be identified by name. They are used exclusively for our own purposes, to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is communicated to third parties except where Le Marché du Plateau has obtained your prior consent or where disclosure of this information is required by law, court order or any administrative or judicial authority empowered to deal with it.

To give you a better idea of the information that cookies identify, you will find below a table listing the different types of cookies that may be used on the Le Marché du Plateau website, their name, purpose and retention period.

III-2. Setting your cookie preferences

You can accept or refuse cookies at any time.

When you first connect to the Le Marché du Plateau website(www.lavande-bio.fr), a banner briefly presenting information on the use of cookies and similar technologies will appear at the top or bottom of your screen. This banner warns you that by continuing your browsing on the Le Marché du Plateau website(www.lavande-bio.fr)(by loading a new page or clicking on various elements of the site for example), you accept the deposit of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the “X” icon to the right of the banner at the bottom of your screen.

Depending on the type of cookie in question, it may be necessary to obtain your consent to the placing and reading of cookies on your terminal.

  1. a) Cookies exempt from consent

In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL), certain cookies do not require your prior consent insofar as they are strictly necessary for the operation of the website or their sole purpose is to enable or facilitate electronic communication. These include session ID cookies, authentication cookies, load balancing session cookies and interface personalization cookies. These cookies are fully subject to the present policy insofar as they are issued and managed by Le Marché du Plateau.

  1. b) Cookies requiring your prior consent

This requirement applies to cookies issued by third parties and described as “persistent” in that they remain on your terminal until they are deleted or expire.

As such cookies are issued by third parties, their use and storage are subject to their own privacy policies. This family of cookies includes audience measurement cookies, advertising cookies and social network sharing cookies (notably from Facebook, YouTube, Twitter and LinkedIn).

Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies enable you to easily share some of the content published on the Le Marché du Plateau website(www.lavande-bio.fr), in particular via a sharing application “button” depending on the social network concerned. Four types of social network sharing cookies are present on the Le Marché du Plateau website.

  1. c) You have various tools for setting cookie parameters

Most Internet browsers are configured by default to allow cookies. Your browser offers you the opportunity to modify these standard settings so that all cookies are systematically rejected, or so that only some cookies are accepted or rejected, depending on the sender.

WARNING: We draw your attention to the fact that refusing to store cookies on your terminal may nevertheless alter your user experience and your access to certain services or functionalities of this website. Le Marché du Plateau declines all responsibility for any consequences linked to the deterioration of your browsing conditions which may occur as a result of your choice to refuse, delete or block the cookies necessary for the operation of the site. These consequences shall not constitute damage and you shall not be entitled to claim any compensation as a result.

Your browser also allows you to delete existing cookies from your terminal, or to notify you when new cookies are likely to be placed on your terminal. These settings have no effect on your browsing experience, but you will lose all the benefits of the cookie.

  1. d) Internet browser settings

Each Internet browser has its own cookie management settings. To find out how to modify your cookie preferences, and for more information about cookie management tools, please visit the CNIL website(www.cnil.fr).

For further information or any additional request, please do not hesitate to contact us at contact@lavande-bio.fr.